Last updated: April 16, 2026
Data Deletion Instructions
This page explains how to request deletion of personal data that Augustus has collected, including data obtained through our Meta (Instagram/Facebook) and TikTok platform integrations. We take data deletion seriously and will process all valid requests promptly.
How to Request Data Deletion
You can request deletion of your Augustus data in two ways:
Send a deletion request to [email protected] with the subject line "Data Deletion Request". Include the email address associated with your Augustus account and, if applicable, the social platform account(s) you want data removed for. We will confirm receipt within 5 business days and complete deletion within 30 days.
Log in to your Augustus account at app.runaugustus.com, go to Settings → Account → Delete Account. This will immediately revoke all platform integrations, delete your connected social platform tokens, and queue full account data deletion within 30 days.
What Gets Deleted
Upon a valid deletion request, we will delete the following within 30 days:
- Your Augustus account credentials and profile information.
- All OAuth access tokens and refresh tokens for connected social platform accounts (Meta/Instagram, TikTok).
- Social platform identifiers (Instagram user IDs, TikTok open_id/union_id) stored in our systems.
- Content you uploaded to the Augustus platform (videos, images, persona data).
- Platform publishing history and media IDs associated with your account.
- Chatbot interaction logs and AI usage records linked to your account.
Note: We may be legally required to retain certain financial records (e.g., billing history, transaction logs) for up to 5 years per applicable law, even after a deletion request. These records do not include social platform tokens or content.
Platform-Specific Deletion
If you connected an Instagram or Facebook account to Augustus and want to remove data Augustus collected via the Meta Graph API, you can:
- Follow the steps above to request deletion from us (Option 1 or 2).
- Additionally, revoke Augustus app permissions directly within Facebook: go to Facebook Settings → Security and Login → Apps and Websites, find "Augustus," and click Remove. This immediately revokes our API access at the Meta level.
When you revoke access via Facebook or submit a deletion request to us, we will delete all Meta-derived data (tokens, user IDs, publishing history) within 30 days.
TikTok
If you connected a TikTok account to Augustus and want to remove data Augustus collected via the TikTok API, you can:
- Follow the steps above to request deletion from us (Option 1 or 2).
- Additionally, revoke Augustus app permissions directly within TikTok: go to TikTok Settings → Privacy → Connected Apps, find "Augustus," and tap Revoke Access. This immediately revokes our API access at the TikTok level.
When you revoke access via TikTok or submit a deletion request to us, we will delete all TikTok-derived data (tokens, open_id, publishing history) within 30 days.
Confirmation
Once your data has been deleted, we will send a confirmation email to the address associated with your Augustus account. If you submitted a deletion request and have not received confirmation within 35 days, please follow up at [email protected].
Contact
For any questions about data deletion:
Smartup Cities Inc
1350 Avenue of the Americas, Fl. 2
New York, NY 10019, USA
[email protected]
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